Polonious publishes its first Ready for Guidewire integration helping insurance investigative units increase efficiency, reduce claims cycle times, and enhance communication with their claims unit
CROWS NEST, NSW, Australia and FOSTER CITY, Calif., October 10, 2018
Polonious, provider of a case management system used by insurance investigation teams worldwide, and Guidewire Software, Inc. (NYSE: GWRE), provider of the industry platform Property and Casualty (P&C) insurers rely upon, today announced that Polonious has joined Guidewire PartnerConnect™ as a Solution Partner. The companies also announced that Polonious’ new Ready for Guidewire validated integration is now available to customers in the Guidewire Marketplace.
Polonious is providing a Ready for Guidewire accelerator that shares information between Guidewire ClaimCenter™ and the Polonious Case Management System (PCMS), which is used by insurance special investigation units (SIUs), vendors, and other operations and support personnel for case tracking, automation, and reporting. By leveraging this shared information and transparency, SIU teams improve their efficiency and effectiveness, remove administrative barriers through automation, and get more casework accomplished in a shorter timeframe. Because best practices and procedural requirements are built into the configuration, brand protection and customer service imperatives are maximized during fraud-fighting efforts.
“Polonious is dedicated to helping insurers with their fraud fighting efforts,” said Rick Shepherd, President, Polonious Case Management Systems. “Making our solution Guidewire-ready will enable insurers to improve collaboration between their special investigations units and claims units. SIU teams will be able to focus on investigations without the burden of manual file referrals and data gathering.”
The Polonious Ready for Guidewire accelerator currently supports insurers by ensuring that:
Claims details on referred files are quickly and accurately passed to an insurer’s special investigations team;
Various cases are properly triaged and best practices are followed for investigations; and
Important and relevant information is reflected back in ClaimCenter, giving the claims unit the advantage of updated visibility concurrent to the investigation, resulting in improved productivity and reduced claim cycle times.
“We are delighted to welcome Polonious to Guidewire PartnerConnect as a Solution partner,” said Becky Mattick, director, Global Solution Alliances, Guidewire Software. “Polonious’ case management system is helping insurance investigation units improve their efficiency, cycle times, and communication with their claims unit, and we are pleased to bring these benefits to our mutual customers via the Polonious Ready for Guidewire accelerator.”